132722 - Service Engineer - Printing

RGF's Client - a Japanese company in the Printing industry - is looking for a Service Engineer to provide on-site technical support for industrial printing customers, troubleshoot printing quality issues, support machine setup and process improvement, and coordinate with distributors, customers, Japan HQ, and regional technical teams.Working Location: Gia Dinh Ward, Ho Chi Minh City (Distributors)Monthly Salary: Up to 35M VND GrossJob ResponsibilitiesProvide on-site technical support for industrial printing customersVisit customer sites together with the local distributor's sales team (approximately 3–4 customer visits per day)Analyze and troubleshoot printing-related issues such as color inconsistency, color registration, poor adhesion, drying problems, and printing quality defectsProvide technical advice on printing processes, color management, and ink applicationSupport machine setup, maintenance, and process improvement at customer sitesCommunicate with customers to identify technical problems and recommend appropriate solutionsReport technical issues to Japan HQ and work with overseas technical teams when escalation is requiredCommunicate with regional technical teams in Thailand and Indonesia regarding technical mattersPrepare technical reports in EnglishPerform other related tasks as assigned Necessary Skill / ExperienceEducation: AnyLanguage: English: Intermediate level (daily communication and technical reports)At least 7 years of experience in the printing industryExperience in technical support and maintenance of industrial printing inkExperience troubleshooting printing issues such as color variation, color misregistration, drying problems, and poor adhesion.Ability to identify the cause of printing problems and provide technical solutions.Knowledge of prepress and printing processesAbility to identify and solve printing-related technical problems independentlyBasic PC skillsPreferable Skill/ ExperienceExperience working for an ink manufacturerStrong knowledge of prepress processesExtensive experience (around 10 years) in the printing industry is highly preferredNotice: Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF! Ngành nghề: Sản xuất / Vận hành sản xuất, Bảo trì / Sửa chữa, Dịch vụ khách hàng Kinh nghiệm: 7 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh