Asso. Manager, SRE 5+yrs, English

Top 3 Reasons To Join Us

18 Annual Leave + 5 Recharge Days/ Year

13th-month bonus

2 days WFH/ week

The Job

Team Leadership and Development

Lead and develop a team of Site Reliability Engineers (Level 6-7), initially 3 direct reports and growing as the Vietnam site consolidates, owning performance, coaching, retention, and day-to-day execution

Build individual development plans that grow Level 6 engineers toward independent Level 7 scope

Establish a high-ownership culture where engineers are accountable for outcomes, not tasks

Run team rituals: 1:1s, shift retrospectives, and development check-ins

Follow-the-Sun Operations

Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management

Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work

Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear

Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Reliability Practice Execution

Own production reliability outcomes for the markets, platforms, and services within the Vietnam team’s scope

Drive SRE operating standards within the team: incident response rigor, SLO ownership, runbook quality, and post-incident follow-through

Ensure monitoring coverage, dashboards, and alerting remain accurate and effective across owned services

Enforce GRE-wide reliability standards, ensuring the Vietnam practice operates in alignment with the global model

Platform Engineering, Automation, and AI

Own the Vietnam team’s contribution to GRE’s reliability modernization roadmap: auto-healing, auto-remediation, and self-service issue mitigation

Treat automation as a delivery commitment, not a byproduct: plan, prioritize, and track toil-reduction and self-service work alongside operational coverage

Ensure the team builds with platform engineering practices: infrastructure as code, runbooks as code, GitOps workflows, and reusable tooling over one-off fixes

Champion AI-first engineering practices within the team, ensuring engineers develop with and through modern AI tooling

Partner with GRE’s Foundations and Intelligence pillars on observability, signal detection, and automated response infrastructure

Stakeholder Engagement

Represent the Vietnam team in East GRE planning and reliability forums

Communicate reliability outcomes, coverage status, and team health clearly to GRE leadership

Partner with the Associate Director on headcount planning, team scope, and Vietnam-specific delivery

Your Skills and Experience

5+ years in site reliability engineering, DevOps, infrastructure, or production operations roles

1+ years of people management experience, or 2+ years as a senior technical lead with demonstrated coaching and delivery ownership

Hands-on credibility across incident response, observability, and automation, with the technical depth to guide Level 6-7 engineers

Experience operating in shift-based, on-call, or follow-the-sun coverage models

Working knowledge of at least one major cloud provider (AWS preferred) and modern observability tooling (e.g., Datadog, Prometheus, Grafana)

Proficiency in at least one scripting or programming language sufficient to review and guide automation work

Understanding of SLI/SLO frameworks and reliability engineering fundamentals

Strong written and verbal English communication skills for cross-region collaboration with US and India teams

Preferred Requirements

Experience building or standing up a new team, site, or shift operation

Experience managing engineers across the early-to-mid career range with a track record of promotions or level progression

Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)

Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns

Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps

Experience in multi-region or globally distributed team models

Relevant certifications (AWS, CKA, or similar)

Why You'll Love Working Here

100% salary during the probation period

18 days of annual leave per year

Five “Recharge Days” – extra days in addition to company holidays

One day of paid leave for your birthday

2 days WFH/ week

Half-day Fridays

Full salary insurance

13th-month bonus

Advanced health insurance (Generali)

Regular team and engagement activities

LinkedIn learning and training courses, based on company policy

MacBook and monitors