Call Center Engineer

Top 3 Reasons To Join Us Competitive package,fully paid in probation period Paid premium health insurance after probation Year-end bonus, salary review based on performance The Job Conduct contact center and voice solution

gathering and develop options and alternativesProvide pre-project consulting to the business and recommend appropriate solutions to solve business problems about Contact Center/Voice infrastructureImplement, configure and maintain all Contact Center/Voice systems such as VoIP PBX systemsDevelop solutions with IT Develop team for the corporate architectural standards, best practices for Contact Center/Voice infrastructureProvide regional and global support for request management process for Contact Center/Voice infrastructure Your Skills and Experience University graduate in Telecommunications, IT or related majors with 5 year of experienceKnowledge and/or Certification Contact Center and Unified Communication solutionsExperience as a technical for VoIP telephony projects: Avaya, Cisco, Asterisk, ...Experience in deploying at least 3 contact centers ( more than 50 agents)Experience with Cloud Contact Center technologies, Omni-channel Contact Center, Unified CommunicationExperience working with telcos to provision SIP trunks for VoIPExperience in integration solutions with business software as CRM, Workforce Optimization, Workforce Management, ...Strong communication and interpersonal skills to interact effectively with other services, end-users and managementAble to work independently or team work, research new technologiesExperience with Session Border Controllers, ISDN, GSM Gateway is a plusExperience with troubleshooting SIP Trunking issues with telcos is a plusGood technical knowledge and experience with network and infrastructure components: DHCP, DNS, WAN/LAN topologies, firewall is a plus Why You'll Love Working Here WHAT WE OFFERA work-life harmony working schedule from 9 AM – 6 PM from Monday to FridaySalary: Competitive remuneration package and fully paid in probation periodPaid premium health insurance after probationPay-for-performance policy: Year-end bonus and annual salary review based on employee’s performanceTeam building and other various cash and non-cash

(holidays bonus, birthday…)A multinational dynamic working environment that offers various development opportunities where work transcends all traditional boundaries.Opportunities to work with a vast global talent pool, bringing together diverse, specialized teams that collaborate seamlesslyA delegation culture where you are empowered to take full ownership and

in projects, tasks and innovations.