CLAIMS PROCESSOR

About this role:

Wells Fargo is seeking an Associate Fraud & Claims Operations Representative to review account activity and high-risk transactions to prevent victim and perpetrator fraud, processes check fraud and Automated Clearing House (ACH) claims, investigates and resolves customer disputes (fraud and non-fraud) on all transaction types and manages all Wells Fargo identity theft cases.

We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow

In this role, you will:

Support fraud and claims functional area by proactively identifying opportunities to improve customer experience, and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity

Perform moderately complex customer support tasks by utilizing solid communication, and verbal and written skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Oversee multiple claim types, take appropriate action to decision the case using multiple systems and applications, and may contact third parties for research, as needed

Receive direction from supervisor and escalate questions or issues

Interact with immediate team and functional area on wider range of information, plus internal or external customers

1+ years of Customer Service experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

6+ month of experience in banking & financial services

Must be able to attend full duration of required training period

Ability to work additional hours as needed

Must work on-site at the location posted (McKinley, Taguig City)

Must be amenable to shifting schedules which includes graveyard, holidays and weekends.