COLLECTION ASSISTANT

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Apply knowledge when communicating with delinquent customers

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education.

Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Completed 2nd year College Level (no back subjects)

Experience in a voice process

1+ year of Collections or Sales experience

Flexible with work hours, schedule and arrangement

Willing to work in Mc Kinley Hill, Taguig City