Customer Operations Coordinator (Billing)

Job Expectations:

Position Type: Experienced - Individual Contributor

Employment Type: Full-Time, Permanent (Direct Hire)

Work Setup & Location: Fully Onsite - IT Park, Cebu

Work Schedule: Weekdays; Mid/Night Shift

Industry: Logistics & Supply Chain Technology

About the Job:

We are looking for a Customer Operations Coordinator to join our client's team and ensure the timely completion of financial close activities for assigned clients. In this role, you will oversee production status reporting, prepare performance and customer service reports, manage customer concerns, and monitor service ticket progress. You will also coordinate with internal teams and clients to resolve issues, improve operational efficiency, and ensure the timely delivery of client requirements.

Bachelor's degree in Business Administration, Finance, Logistics, or a related field.

At least 3 years of experience in financial analysis or logistics, particularly in billing, cost allocation, data analysis, or accounts payable (AP).

Proficiency in Microsoft Excel, including VLOOKUPs, pivot tables, formulas, macros, and reporting features; exposure to ERP/MRP systems is an advantage.

Ability to manage multiple client deliverables, work under pressure, and adapt to changing priorities.

Proactive, dependable, and professional, with the ability to make sound decisions and work effectively with stakeholders at all levels.

Excellent written and verbal English communication skills, with the ability to work effectively with clients and internal stakeholders; proficiency in additional regional languages is a plus.

Can start immediately, if possible.