CUSTOMER SERVICE ASSISTANT

In this role, you will:

Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication

Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations

Regularly receive direction from management, escalate questions and refer more difficult issues to staff

Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution

Interact with experienced representatives on difficult issues

Be responsible for coaching new hires and less experienced staff

Respond to inquiries and issues from customers

6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Completed 2nd year college

1+ years of experience in banking and financial services or equivalent is preferred but not required

Must be amenable to work in shifting schedules, which includes graveyard, weekends and holidays.

Must be open to split day-offs/ rest day

Must be amenable to work in McKinley, Taguig.

Must be willing support voice function.