Công ty TNHH Yamato Logistics Việt NamĐược đăng bởi Jobryva (Quản lý: [email protected])
Customer Service Executive
Hà Nội, Quận Nam Từ Liêm (Vietnam)•MID•FULL_TIME
Mức Lương Công Khai
15.000.000 ₫ - 20.000.000 ₫/ tháng
23 ứng viên đã nộp1024 lượt xem
Kỹ Năng & Tech Stack Yêu Cầu
Customer service staffCustomer Service ExecutiveNhân viên dịch vụ khách hàngNhân viên chăm sóc khách hàngCustomer care staffNhân viên hỗ trợ khách hàngCustomer service representativeCustomer services
Nội Dung Tuyển Dụng & Đãi Ngộ
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Mô Tả Chi Tiết
★☆★ The Customer Service Executive is mainly responsible for oversea inquires, maintain current business and support sales for news business, and others assigned tasks.
Overseas Inquiries:
Handle daily communication with overseas agents/partners regarding rates, bookings, and shipment updates.
Provide accurate and timely feedback to internal teams and customers.
Maintain current business:
Maintain strong relationships with existing customers, ensuring high customer satisfaction and service quality.
Consult customers regarding their issues and requirements, provide appropriate guidance and solutions.
Address customer inquiries, quotation, proposal for service, complaints, and service recovery in a professional manner.
Monitor shipment status and proactively inform customers of any issues or delays.
Sales Support & Business Development:
Assist sales team with preparing quotations, proposals, and presentations for new business for existing clients and new clients.
Support follow-up on leads and coordinate with operations for smooth onboarding of new accounts.
Gather customer feedback to identify potential opportunities for cross-selling and upselling.
Documentation & Coordination:
Coordinate with operations and other departments to ensure smooth handling of shipments.
Prepare and maintain customer records, reports, and service-related documentation.
Ensure compliance with company policies and relevant regulations (credit approval, service contract, payment follow up, etc.)
Others:
Stay updated on relevant laws, regulations, and industry practices.
Prepare weekly and monthly reports as required.
Others jobs as per BOD’s requirements.
Bachelor’s degree in Business, Logistics, Supply Chain, or related field.
2–3 years of experience in freight forwarding (Air, Sea, Cross-border, Customs clearance, Import/export licensing)/ logistics customer service. Warehouse experience is advantage.
Excellent written and verbal communication skills in English (Japanese languages a plus), advanced MS Office skills, especially Excel.
Strong problem-solving, multitasking, have a ability to work independence and in group, can perform under high pressure and organizational skills.
Customer-oriented mindset with a proactive and professional attitude.
High responsibility, flexibility, hard-working, willing to learn more and self-motivated.
Good negotiation and communication skill
Ngành nghề: Xuất nhập khẩu, Dịch vụ khách hàng, Vận chuyển / Giao nhận / Kho vận
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội
Về Công Ty Tuyển Dụng
Công ty TNHH Yamato Logistics Việt Nam
Hà Nội, Quận Nam Từ Liêm
Tra Cứu Lương Thị Trường
Xem bảng phân vị mức lương Median, p25 và p90 cho vị trí MID Customer Service Executive tại Vietnam.
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