Customer Service Executive

Communicate with customers via Etsy, Shopify chatbox, email, and phone to answer inquiries, resolve issues, and provide outstanding customer experiences.Coordinate and follow up with logistics partners and fulfillment centers in the US to ensure timely and accurate shipments.Manage and update daily inventory data from the US warehouse.Track and maintain container schedules, including estimated arrival dates and status updates.Support internal teams (Sales, Operations, Marketing) by providing customer feedback and insights.Perform additional tasks as assigned by the Customer Service Supervisor.Work from home available.Work schedule:8:00 AM – 4:00 PM — Main shift4:00 PM – 12:00 AM — Main shift12:00 AM – 8:00 AM — Main shift8:00 PM – 4:00 AM — Support shiftWorking time: 8 hours/shift, 6 days/week, rotate shifts every 2 weeks.