Customer Service Executive - Hardline Testing Services

Key

Review incoming job requests to ensure completeness of test scope, applicable standards, sample information, customer requirements, and turnaround time (TAT).Assign testing activities to qualified laboratory personnel based on technical competency and workload.Monitor testing progress to ensure on-time completion and proactively resolve scheduling or technical issues.Coordinate with laboratory staff to clarify technical

and with Customer Service to align job priorities and customer expectations.Perform detailed technical reviews of test reports before release, verifying:Compliance with applicable test methods and standardsAccuracy of results, calculations, and data interpretationCorrect units, rounding, formatting, and report consistencyAlignment between raw data and reported resultsCompleteness of photographs, figures, and supporting attachmentsEnsure full traceability from sample receipt through raw data to the final issued report.Verify compliance with internal quality procedures, report templates, and customer-specific requirements before report approval and release. Key requirements:Bachelor's degree in Engineering, Chemistry, or a related technical field.Minimum 2 years of relevant laboratory or testing experience.Knowledge of testing standards (ISO, EN, ASTM, etc.); ISO/IEC 17025 is an advantage.Good English communication skills, especially in reading technical documents and writing reports.Proficient in Microsoft Office; experience with SAP, LIMS, or ILAS is a plus.Detail-oriented, analytical, proactive, and able to work independently as well as in a team

Working hours: Monday - Friday, 8:30 AM - 5:30 PM15 days of annual leave, 15 days of paid sick leave, plus Christmas leave13th-month salary and performance-based bonus aligned with individual and business resultsFull social insurance, health insurance, and unemployment insurance based on full basic salary in accordance with Vietnamese Labor LawComprehensive insurance benefits package, including: 24/7 Accident insurance and Health care insuranceAnnual health checkFree parkingRegular staff engagement activities, including team-building events and company tripsParticipate in the company’s training programs, LinkedIn Learning license holder with fees supported by company according to policy Ngành nghề: Dịch vụ khách hàng, Hóa học, Tư vấn Kinh nghiệm: 2 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh