CÔNG TY TNHH ASHTON FURNITURE CONSOLIDATIONĐược đăng bởi Jobryva (Quản lý: [email protected])
Customer Service Specialist - Account Management
Bà Rịa - Vũng Tàu, Huyện Tân Thành (Vietnam)•MID•FULL_TIME
Mức Lương Công Khai
12.000.000 ₫ - 15.000.000 ₫/ tháng
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Mô Tả Chi Tiết
JOB SUMMARYResponsible for managing assigned customer accounts to ensure accurate order processing, timely communication, and high customer satisfaction through effective coordination with internal stakeholdersESSENTIAL DUTIES &
Mô Tả & Trách Nhiệm Công Việc
Manage day-to-day operations for assigned customer accounts.
Ensure customer orders, forecasts, and
requirements
are handled accurately and on time.
Maintain strong relationships with customers as key contact point.
Support Customer Service Team Leader in achieving service performance targets.SCOPE OF RESPONSIBILITY- Process and follow up customer orders from receipt to delivery completion.
Coordinate with Sales, Planning, Production, Logistics, and Finance to fulfill customer requirements.
Communicate proactively with customers regarding order status, delivery schedules, and issues.
Handle customer inquiries and complaints related to assigned accounts.
Maintain accurate customer records, order data, and documentation in the systems.
Support preparation of forecasts, reports, and customer performance data.
Ensure compliance with internal procedures and customer-specific requirements.
Escalate issues to Team Leader or Manager when necessary REQUIRED KNOWLEDGE- Knowledge of customer service and account management processes.
Basic understanding of supply chain, production planning, and logistics flow.
Familiarity with systems and order management tools.
Understanding of customer service KPIs and service level requirementsMINIMUM QUALIFICATIONS- Bachelor’s degree or diploma in Business, Supply Chain, or related field.
Minimum 2–3 years of experience in customer service, account management, or related roles.
Good communication and coordination skills.
Ability to manage multiple customer accounts simultaneously.
Proficient in MS Office; ERP system experience is an advantage.
Working English communication skills required.MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS- Ability to work under pressure and meet customer deadlines.
Customer-oriented mindset with attention to detail.
Office-based working environment.
Normal office working conditions. Ngành nghề: Dịch vụ khách hàng Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Bà Rịa - Vũng Tàu
Về Công Ty Tuyển Dụng
CÔNG TY TNHH ASHTON FURNITURE CONSOLIDATION
Bà Rịa - Vũng Tàu, Huyện Tân Thành
Tra Cứu Lương Thị Trường
Xem bảng phân vị mức lương Median, p25 và p90 cho vị trí MID Customer Service Specialist - Account Management tại Vietnam.
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