Công Ty TNHH Sơn TOA Việt NamĐược đăng bởi Jobryva (Quản lý: [email protected])
Deputy Customer Service Manager (Chemical/Paint Industry)
Bình Dương, Thành phố Dĩ An (Vietnam)•MID•FULL_TIME
Mức Lương Công Khai
25.000.000 ₫ - 45.000.000 ₫/ tháng
15 ứng viên đã nộp1105 lượt xem
Kỹ Năng & Tech Stack Yêu Cầu
Giám đốc phòng dịch vụ khách hàngSenior Customer ServiceHead of Customer ServicesAutotintCustomer service managerTechnical Service ManagerTechnic Service
Nội Dung Tuyển Dụng & Đãi Ngộ
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Mô Tả Chi Tiết
Play a key role in assisting the Customer Service & Autotint Manager to manage the Customer Service and TCW operations, ensuring supply best quality service, good operations of TCW (TOA Color World) and achieve high customer satisfaction; developing a long-term customer service vision and strategy aligned with the company’s overall business objectives.
Customer Services:Ensure all customer service requests are received and completed (technical consultation, paint system introduction, provision of technical documents, mock-ups, site supervision, and inspection of product quality and coating film performance).Manage all customer complaints regarding product quality and services, to ensure customer satisfaction and uphold the company’s reputation.Responsibility for implementing product quality warranty policies and provide technical supervision.Coordinate with Sales and Marketing teams to expand the loyal customer base through advertising programs, promotions, seminars, customer conferences, and product training.
Autotint Technical Service (TCW):Manage and operate the TCW autotint system, including strategy development, new investments, after-sales activities, and technical support to ensure efficient and high-performance operation for customers.Manage all of TCW autotint technical service request.Ensure effective execution of machine installation and retrieval, provide operation guidance, calibration, and setup of product formulas and pricing.Ensure providing preventive maintenance services and control spare parts inventory, overhaul & renewal for autotint machine.
Budget and Risk ManagementPlan, manage and control allocated budgets for Customer Service and Autotint operations.Optimize resources to ensure that investments in technology, machinery, and tools deliver maximum value.Identify, assess, and mitigate operational and financial risks to ensure cost efficiency and compliance.
Team Leadership and Development:Train and coach painters and saleman on TOA product knowledge and application (theoretical and practical).Lead and develop the Customer Service and Autotint team to establish a professional service culture and define clear performance objectives for team members.Operate customer service processes in compliance with the company’s policies, regulations, and DOA, while continuously improving technical service processes and customer complaint handling procedures.Coordinate with R&D, QC and Marketing teams in product improvements.
Perform other related duties as assigned Bachelor Degree of Chemical Engineering or related field.At least 10 years of experience, including at least 4 years in managerial roles in Customer Service and Autotint operations in paint/ chemical/ coating industries.Strong understanding of customer service in manufacturing within the decorative paints, industrial coatings, marine coatings, and construction chemicals industries.Data analysis and market trend analysis skillsExperience in supporting Project Sales.Excellent communication, problem-solving skills, negotiation and customer service skill.Strong leadership & people management.Experience working collaboratively with stakeholders.Fluently in speaking and writing in English.Advanced Microsoft Office skills, Excel, PowerPoint and presentation are a plus.Initiative, able to work under pressure, intelligent, willing to travel. Ngành nghề: Dịch vụ khách hàng, Sản xuất / Vận hành sản xuất, Ngành khác Kinh nghiệm: 10 Năm Cấp bậc: Quản lý Hình thức: Nhân viên chính thức Địa điểm: Bình Dương
Tra Cứu Lương Thị Trường
Xem bảng phân vị mức lương Median, p25 và p90 cho vị trí MID Deputy Customer Service Manager (Chemical/Paint Industry) tại Vietnam.
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