Shinhan Bank VietnamĐược đăng bởi Jobryva (Quản lý: [email protected])
[DISTRICT 7] BRANCH CUSTOMER SERVICE & QUALITY SPECIALIST
Hồ Chí Minh, Hồ Chí Minh (Vietnam)•MID•FULL_TIME
Mức Lương Dự Kiến (Thỏa thuận)
25.000.000 - 45.000.000 ₫/ tháng (Ước tính theo cấp bậc)
15 ứng viên đã nộp1050 lượt xem
Kỹ Năng & Tech Stack Yêu Cầu
[DISTRICT 7] BRANCH CUSTOMER SERVICE & QUALITY SPECIALIST
Nội Dung Tuyển Dụng & Đãi Ngộ
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Mô Tả Chi Tiết
Support and monitor Branch Customer Service quality to ensure consistent customer service standards across branches.
Develop, maintain and continuously improve QMS, service standards, guidelines and quality control mechanisms.
Conduct QA/QC activities, including service quality reviews, monitoring, sampling and compliance checks.
Analyze quality findings, customer feedback and operational data to identify service gaps, root causes and improvement opportunities.
Coordinate with Branches and relevant CSC teams to implement corrective actions and follow up on improvement plans.
Prepare periodic QA/QC and QMS reports, highlighting key findings, trends and recommendations.
Support the development and updating of SOPs, Work Standards, checklists and quality criteria.
Provide coaching/feedback to Branches and relevant teams based on quality assessment results.
Support other quality improvement and operational excellence initiatives assigned by Line Manager.
Working Experience: 2+ years of experience in Customer Service, Quality Assurance/Quality Control, QMS, Branch Service or Contact Center operations, preferably in banking/financial services.
Gender: preferred Male
Good understanding of customer service standards, quality management and operational processes.
Strong analytical and problem-solving skills with attention to detail.
Experience in QA/QC, quality monitoring, process review or service audit is preferred.
Good communication and stakeholder management skills; able to coordinate effectively with Branches and internal departments.
Ability to identify root causes and translate findings into practical improvement actions.
Proficient in Microsoft Office, especially Excel and PowerPoint.
Proactive, accountable, structured and customer-oriented.
Ngành nghề: Dịch vụ khách hàng, Ngân hàng
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh
Tra Cứu Lương Thị Trường
Xem bảng phân vị mức lương Median, p25 và p90 cho vị trí MID [DISTRICT 7] BRANCH CUSTOMER SERVICE & QUALITY SPECIALIST tại Vietnam.
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