[DISTRICT 7] INBOUND KOREAN SPEAKING

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• Handle inbound calls from Vietnamese and Korean customers and provide accurate, professional and timely support. • Understand customer needs, identify issues and provide appropriate solutions in accordance with Bank's policies and procedures. • Verify and update customer information accurately after each interaction. • Handle customer inquiries, requests, complaints and perform outbound follow-up tasks when requiried to ensure customer satisfaction. • Escalate complex cases promptly to Team Leader/Manager for appropriate handling instructions. • Maintain accurate interaction records and ensure proper follow-up on outstanding cases. • Support other operational activities or ad-hoc tasks as assigned by the Team Leader/Manager. • Working Experience: From 1 year of experience in Contact Center, banking or customer service environment • Fluent in Korean (Topik 4 or 5) with strong verbal communication skills • Strong listening, communication, and problem-solving skills. • Customer-oriented mindset with the ability to remain patient and professional when handling difficult situations. • Ability to work under pressure and manage multiple customer requests effectively. • Able to work in shifts, including weekends or public holidays, based on business requirements. Ngành nghề: Dịch vụ khách hàng, Ngân hàng Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh

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