[DISTRICT 7] OMNI CHANNEL CONSULTING & HANDLING

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• Handle customer inquiries through Omni Chat and digital receiving channels in a timely and professional manner.• Provide accurate information and appropriate solutions in accordance with Bank policies and procedures.-Verify customer information and handle requests securely.• Monitor and follow up on unresolved customer cases within defined SLA.• Escalate complex cases to relevant teams for further handling.• Record customer interactions and case details accurately in the system.• Identify recurring customer issues and provide feedback for service improvement.• Support other operational tasks assigned by the Line Manager. • Working Experience: 1+ year experience in Contact Center, Customer Service or Chat Support, preferably in banking/financial services.• Strong written communication skills in Vietnamese and English.• Customer-oriented with good problem-solving and multitasking skills.• Ability to handle multiple chat conversations accurately and efficiently.• Good computer skills and ability to work with multiple systems.• Proactive, responsible and detail-oriented. Ngành nghề: Dịch vụ khách hàng, Ngân hàng Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh

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