E-Commerce Operations Executive

Working location: Ho Chi Minh City | Type of employee: Full-timeReport to: E-Commerce Manager | Level: Team memberThe E-Commerce Operations Executive is responsible for ensuring the smooth day-to-day operations of the Company‘s e-commerce business across owned channels and third-party platforms. This role oversees order processing, financial reconciliation, customer service, operational documentation, and cross-functional project coordination to deliver an efficient online shopping experience and support business growth.I. Some of the key responsibilitiesCoordinate and process online orders across the Company‘s website and third-party platforms (e.g. Lazada), ensuring timely order fulfillment, inventory accuracy, returns, refunds, and delivery coordination with retail stores, logistics partners, and vendors.Perform operational and financial reconciliations, including COD, payment gateways, marketplaces, vendors, retail transactions, bank transfers, accounts receivable, and monthly reconciliation reports.Review and prepare operational documentation, including partner contracts, payment requests, reconciliation reports, and other paperwork while ensuring compliance with internal procedures.Support e-commerce projects by coordinating with internal teams and external partners, maintaining and optimizing ERP systems, and participating in new platform implementations and integrations.Provide daily customer service support by handling inquiries, tracking orders, resolving complaints, coordinating returns and exchanges, and ensuring a positive customer experience across all communication channels.Other tasks assigned by the Company. II. The Successful Applicant Bachelor‘s degree in Business Administration, E-Commerce, or a related field.Minimum 3 years of experience in E-Commerce Operations, Customer Service, or related roles.Experience working with ERP systems, e-commerce platforms, online marketplaces, payment gateways, or omnichannel retail operations is highly preferred.Experience participating in system implementation or e-commerce projects is a plus.Strong organizational, analytical, and problem-solving skills with high attention to detail.Proficient in Microsoft Excel with the ability to manage and analyze operational data.Good communication, coordination, and stakeholder management skills.Proactive, responsible, adaptable, and able to work effectively in a fast-paced environment.II. RECRUITMENT PROCESS:CV Application → Interview with HR & Line Manager.Qualified Candidates will be shortlisted and contacted Ngành nghề: Tiếp thị / Marketing, Bán lẻ / Bán sỉ, Tiếp thị trực tuyến Kinh nghiệm: 3 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh