[Hải Phòng] Trưởng quầy Thu ngân (Cashier Division Leader)

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1. Customer Services– Always train and remind subordinates on enhancing customer service at Cashier counters.– Receive customers and staffs complaints, conflicts or concerns relating to cashiering procedures, activities; raise to Cashier Manager and work towards solving these issues together with Cashier Manager.– Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers)2. Cashier activities– Be aware of current sales promotions and make sure the information is briefed to Cashier staff in daily briefing session by Cashier Group Leaders.– Frequently check, identify issues and coordinate with Merchandising Dept. and other Store Operation Depts to ensure that merchandise is correctly priced and displayed in adequate quantity and good quality.– Maintain all Point of Sale (POS) machines, tools and equipment in good working condition.– Responsible for collecting contents of cash registers at the end of each day and delivering funds to Store Accounting Dept. if working at night shift.– Investigate and correct errors made at the cash registers in a timely manner; report errors to Cashier Manager.– Assist subordinates in difficult/complicated cases at Cashier counters.3. Manpower management– Plan Monthly Division’s duty roster and manpower schedule.– Ensure sufficient manpower during business in ad-hoc situations.– Monitor Group Leader(s), General Staff’s attendance and attire.– Approve duty roster, shift plan raised by Group Leader(s).– Be responsible for Group Leader(s) and General Staff’s performance.– Take part in recruitment & selection activities for Division’s staffing.– Motivate, training and develop staff in order to encourage their professional development.– Identify potential staff for succession planning purposes.– Build and promote team work spirit.4. Rules and Regulations & Other tasks– Follow all working procedures, the company’s policies, rules and regulations.– Check, monitor, remind and guide Group Leader(s), General Staff to follow the rules and regulations.– Opening & closing Store.– Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip).– Other tasks or responsibilities as assigned by direct Line Manager and Store Manager.JOB REQUIREMENTS– University/ College degree– At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center– Good communication skills– Have a polite, tactful and friendly attitude– Have good understanding of the needs of customers– Teamwork skill: Actively promote team work– Service orientation: customer service minded– Leadership: Acting leadership by example– Persuasion: Ability to persuade others in specific situations– Computer literate: Word, Excel, Powerpoint– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situationsBENEFIT– Salary negotiation– 13th salary bonus– MBO bonus– Monthly sales incentive– Allowance: Gasoline/Attendance/Meal at Canteen– Training programs– Health care 24/7 (After probation)– Staff party/Team Building/Trade Union– Others – University/ College degree– At least 3 years of experience, including 1 year of experience as Chief Cashier or 2 years of experience as Group Leader - Cashier in Supermarket/Shopping center– Good communication skills– Have a polite, tactful and friendly attitude– Have good understanding of the needs of customers– Teamwork skill: Actively promote team work– Service orientation: customer service minded– Leadership: Acting leadership by example– Persuasion: Ability to persuade others in specific situations– Computer literate: Word, Excel, Powerpoint– Reasoning ability: Ability to definite problems. Ability to solve practical problems and deal with difficult situations Ngành nghề: Bán lẻ / Bán sỉ, Bán hàng / Kinh doanh, Dịch vụ khách hàng Kinh nghiệm: 3 Năm Cấp bậc: Trưởng nhóm / Giám sát Hình thức: Nhân viên chính thức Địa điểm: Hải Phòng

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