[HCM - Tan Phu] O5 Country Quality Manager

Position SummaryThe O5 Country Quality Manager is responsible for leading the implementation, oversight, and continuous enhancement of the O5 Program Quality Control Framework within the assigned country. The role functions independently from day-to-day operational activities to ensure objectivity, integrity, and consistency across inspection processes, quality reporting, and compliance with O5 requirements.The O5 Country Quality Manager acts as the primary liaison among Country Operations, the Country Team Leader, and O5 stakeholders, with responsibility for identifying risks, monitoring quality performance, conducting audits, and driving corrective and preventive actions. To preserve independence and impartiality, the O5 Country Quality Manager operates separately from the local O5 operations team and reports directly to the Global Quality & Integrity Manager and the Country Cluster Manager.Key Responsibilities1. O5 Program Quality Control & AuditsInspection Audits (Announced & Unannounced)Plan and conduct regular announced and unannounced audits of O5 inspection operations (e.g., Insitu & Crosscheck activities).Perform independent reviews of inspection execution, inspection reports, and operational practices.Assess compliance with:Customer requirementsO5 operational proceduresQuality and integrity standardsRegional and global quality policiesDocument audit findings, identify risks, and areas for improvement, and issue audit reports.Ensure timely follow-up, implementation, and closure of audit findings and corrective actions.Crosschecks & Issue ManagementReview the results of issue audits, crosschecks, and quality investigations.Analyze recurring quality issues and identify root causes and trends.Monitor the implementation and effectiveness of Corrective and Preventive Actions (CAPAs).Escalate significant quality, integrity, or compliance risks to the Global Quality & Integrity Manager and O5 Program Management at Eurofins, as appropriate.Provide recommendations to prevent recurrence and strengthen quality performance.

and O5 reporting standards.Identify recurring reporting deficiencies, training needs, and process gaps.Monitor the effectiveness of corrective actions related to report quality issues.Provide feedback and recommendations to Team Leaders and QCs to improve report quality and consistency.Documentation ComplianceEnsure the proper maintenance, retention, and accessibility of quality records, audit reports, and supporting documentation.Verify that adequate evidence is maintained to support quality decisions, audit findings, and corrective actions.Ensure documentation complies with O5 requirements, customer requirements, and applicable corporate policies.Monitor adherence to document control and record management procedures.