IT Helpdesk

Summary/Objective: Provides technical support, supports final users in the whole organization, and provides service to solve different hardware and software problems, makes repairs and gives preventive maintenance for the hardware, solves possible glitches in specific systems in every identified area.Essential Functions/Responsibilities:Assist in daily operations of the MIS department, including problem determination, evaluation, and corrections.Phone system supportGlobal User Ticket EntryUser Desktop Support for Vietnam (Operating System, applications, Hardware, external devices)Remote support for Satellite locations (US, Costa Rica, Asia, Europe, South America)Procurement functions and relationships pertaining to the necessary hardware and software needed to properly maintain company information systems.“The

as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.” 1. 2 – 5 Years’ Experience in an MIS Support position.