IT Helpdesk/Service Desk Analyst

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.

Act as the first point of contact for end-users seeking IT support via phone, email, or ticketing system

Diagnose and troubleshoot hardware, software, and network-related issues

Escalate unresolved issues to higher-level support teams as necessary

Maintain accurate documentation of incidents, service requests, and resolutions

Support user account management, including password resets and access provisioning

Assist with the setup, configuration, and maintenance of IT assets and peripherals

Bachelor's degree in IT, Computer Science, or a related field (preferred)

0–2 years of experience in an IT support/helpdesk environment

Basic understanding of Windows OS, MS Office Suite, and networking fundamentals

Strong interpersonal, problem-solving, and communication skills

Willingness to work in a fast-paced, customer-oriented environment