Key Responsibilities1. Daily Operations ManagementOversee the overall daily operations of the center, including opening and closing procedures.Prepare staff schedules, workforce planning, and attendance management.Ensure all facilities and customer touchpoints operate efficiently and effectively.Supervise front desk operations and maintain excellent customer service standards.Ensure consistent implementation and compliance with the Company's Standard Operating Procedures (SOPs).
Member Experience & Customer ServiceDeliver an exceptional customer experience and maintain high levels of member satisfaction.Handle member inquiries, feedback, complaints, and service recovery in a professional manner.Develop and implement initiatives to improve member engagement and retention.Monitor customer satisfaction and continuously enhance service quality.
Safety, Compliance & CRM ManagementEnsure compliance with all safety regulations, operational policies, and emergency procedures.Conduct regular safety inspections and manage incident reporting processes.Maintain accurate member records, CRM data, visitor information, and facility usage records.Analyze operational and customer data to identify opportunities for business improvement and operational excellence.
Team Leadership & Operational ExcellenceLead, supervise, coach, and develop the Front Desk and Operations teams.Coordinate effective communication and collaboration among the Operations, Facilities, and Management teams.Monitor operational KPIs and prepare regular operational performance reports.Continuously identify opportunities to improve operational efficiency, business processes, and customer experience.
Event Operations & SupportPlan, coordinate, and support the execution of sports tournaments, corporate events, workshops, community programs, and promotional activities.Coordinate venue setup, staffing, equipment, vendors, logistics, and overall event operations.Ensure a seamless and high-quality experience for participants, members, and visitors throughout each event.Work closely with the Marketing and Business Development teams before, during, and after events.Conduct post-event evaluations, prepare operational reports, and recommend continuous improvements. QualificationsBachelor's degree in Business Administration, Hospitality Management, Sports Management, Operations Management, or a related field.Minimum 3–5 years of experience in Operations Management, Customer Experience, Hospitality, Facility Management, or a related industry.Previous experience in a supervisory or managerial role is highly preferred.Customer-focused mindset with strong interpersonal and relationship-building skills.Excellent organizational, communication, and problem-solving abilities.Experience using CRM systems and operational reporting tools is an advantage.Ability to manage multiple priorities and perform effectively in a fast-paced environment.Strong sense of ownership, accountability, and commitment to operational excellence.· LANGUAGE: Fluent in KoreanSALARY: NEGOTIATE (from 20.000.000 ~ 35.000.000 gross)BENEFITS: · Company-provided laptop/desktop; company car available for business trips· Opportunities to attend overseas exhibitions, research programs, and Korea trips (for outstanding employees)· Full salary-based social insurance coverage· Free coffee, tea, and soft drinks at the office· Employee discounts on all COBI GROUP products· Foreign language training support: 50% of monthly tuition (up to 1,000,000 VND/month)· Child tuition support: 500,000 VND per child (from 3 years old). Up to 2 children per employee· Domestic & international business trips: All expenses covered by the company. Additional daily travel allowance· Overtime compensation in accordance with Labor Law· Annual health check-up· Salary review once per year & 13th-month salary· Seniority allowance: +300,000 VND/year (after every 12 months of service)· 12 days of annual leave· Trade Union membership upon signing official labor contract, with full
