Operations Coordinator

Job Purpose:The Operations Specialist plays a key role in managing and optimizing the end-to-end sales order process, ensuring smooth coordination across departments, timely delivery, and effective customer communication. This role also supports contract handling, payment follow-up, and continuous process improvement.Key

Sales Order ProcessingManage full-cycle sales order processing with accuracy in order entry, pricing, and product details.Coordinate with Purchasing and Warehouse teams to confirm stock availability and delivery timelines.Contract Negotiation SupportAssist in preparing and reviewing sales contracts.Ensure all terms and conditions are properly documented and aligned with company policies.Sales Order TrackingMonitor order status throughout the fulfillment process.Provide timely updates to internal departments and customers.Delivery MonitoringWork closely with logistics and warehouse teams to ensure timely and accurate delivery.Proactively address delivery issues and communicate with customers.Customer Payment Follow-upTrack payment schedules and follow up with customers to ensure timely collection.Collaborate with Finance to resolve payment delays.Process ManagementCollaborate with stakeholders to design or improve operational processes.Identify inefficiencies and risks in workflows and propose solutions.Monitor process performance and ensure compliance with internal policies and external regulations. Functional SkillsSales Order ManagementContract HandlingPayment Follow-upDocument ControlProject Planning & ExecutionAnalytical SkillsAttention to DetailData Tracking & ReportingProblem-solvingCommunication & CollaborationCross-functional TeamworkCustomer CommunicationProficiency in EnglishDigital CompetencyExperience with CRM and Business Central systemsProficiency in Microsoft OfficeFamiliarity with ISO standardsOrganizational SkillsMultitaskingTime ManagementQualifications:Graduated from university or college with a major in Business Administration, Supply Chain, or a related field.Minimum 1 years of experience in operations, sales support, or supply chain roles.Strong interpersonal and organizational skills.Ability to work independently and collaboratively in a fast-paced environment. Ngành nghề: Dịch vụ khách hàng, Bán hàng / Kinh doanh Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh