OPERATIONS MANAGER

We are looking for an exceptional leader who can lead and effectively promote our service to the existing and prospective clientele. Must have critical thinking and problem-solving capabilities. Collaborates with other key departments to achieve operational excellence. Should be an exceptional communicator to both internal and external clients.

Understand the business needs and objectives

Evaluate the supplier’s sales trend as the basis for prioritizing the brands that are worth selling and advertising

Manages, organizes, and drives the successful completion of team projects.

Collaborate with clients to determine the goals of team projects and strategize plans to meet those goals

Oversees agents' workloads and ensures that all assigned tasks are done efficiently and effectively.

Communicate results/suggestions/solutions to any concerns to other departments and management.

Develops and implements quality controls and departmental standards to ensure quality standards, organizational expectations and regulatory compliance.

Ensures the accuracy of the data is met and delivered by the agents promptly.

Anticipates future demands related to people and technology within your department and implement the best solutions to achieve the teams' needs.

Conduct weekly coaching sessions for productivity and behavioral improvement.

Conduct regular evaluations and performance reviews, weekly presentations.

Graduate of any Business, or IT-related course

Advanced knowledge of MS Excel formulas, functions, and shortcuts

At least 1-year experience in a managerial role

Superior communication and interpersonal skills

Ability to meet deadlines and manage project delivery

Excellent report-writing and presentation skills

Willing to work on graveyard or shifting schedule during peak seasons

Knowledge of Amazon Seller Central is a plus

Willing to work full onsite (Cebu City)