Operations Supervisor (Chinese Speaking)

and coordinate internally to ensure appropriate service delivery.Identify opportunities for repeat business and additional inspection or testing services.Follow up and support corrective actions related to client complaints.Quality & SOP ManagementCollaborate with the Quality Assurance team to develop, review, and improve SOPs according to clients' specific requirements.Ensure operational activities comply with SGS quality standards and applicable procedures.Support corrective and preventive actions when non-conformities or customer complaints are identified.Internal CoordinationCoordinate closely with Operations, Laboratory, Administration, Customer Service, Sales, and other relevant teams to ensure timely and accurate service delivery.Work collaboratively with SGS branches, affiliates, other Business Units, and internal stakeholders when required.Facilitate effective communication among relevant functions to resolve operational and client-related issues.Sales & Business SupportSupport the Sales team in maintaining relationships with existing customers and identifying potential business opportunities.Participate in marketing and customer engagement activities when required.Support the organization of seminars, workshops, customer meetings, and other promotional events.ReportingPrepare weekly highlights, monthly reports, revenue reports, commentary reports, and other reports required by the SBU Manager.Ensure reports are consolidated and submitted accurately and within agreed timelines.Monitor operational and commercial performance against agreed KPIs.Other ResponsibilitiesPerform other duties and assignments as instructed by the SBU Manager. Minimum 2 years of relevant experience in woodchip inspection, woodchip production, forestry inspection, or a related field.Experience in supervising operational activities or coordinating inspection teams is preferred.Practical understanding of woodchip inspection and production processes.Experience working directly with clients and coordinating with internal operational teams is an advantage.Willing and able to travel as required by business operations.University degree or equivalent qualification.Chinese: Fluent in speaking, listening, and writing.English: Basic working proficiency. Ngành nghề: Nông nghiệp, Nội ngoại thất Kinh nghiệm: 2 Năm Cấp bậc: Trưởng nhóm / Giám sát Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh