Outlet Manager

The Outlet Manager is responsible for leading daily operations, ensuring a high standard of service and product quality, and fostering a motivated and professional team culture. You will oversee the full spectrum of outlet performance from operational compliance and team development to customer experience and financial accountability.

A. Operations & Compliance

Oversee day-to-day outlet operations to ensure consistency, efficiency and service excellence.

Ensure compliance with SFA food safety, hygiene and workplace health regulations.

Support the execution of brand-aligned campaigns, events and outlet activations.

B. Team Leadership & Culture

Manage staffing requirements: including recruitment, scheduling and team performance development.

Conduct regular on-the-job training and coaching to uphold service and product standards.

Build a positive and accountable team culture that reflects PPP Coffee’s values.

C. Product, Service & Guest Experience

Maintain quality control of all food and beverage offerings in line with brand expectations.

Ensure a high-quality and consistent guest experience at every service touchpoint of PPP Coffee New Bahru outlet.

Address and manage service recovery to ensure customer satisfaction and build loyalty.

D. Financial & Inventory Management

Be accountable for the outlet’s P&L performance and cost controls.

Manage inventory ordering, receiving, and stock accuracy, ensuring minimal wastage.

Coordinate with suppliers and internal departments for timely replenishment and operational support.

Prior experience in managing an F&B outlet or hospitality team.

Strong leadership, communication, and problem-solving skills.

Solid understanding of food safety and hygiene practices.

Proficiency in POS systems and basic operational software.

Financial acumen with ability to manage costs and interpret P&L reports.

A service-first mindset with passion for specialty coffee and guest engagement.

Salary Range: S$2,400 to S$3,200 per month