Post Settlements

Job Summary

Responsible for in Post Settlement function covering investigation of breaks, resolution of reconciliation exceptions, and management of claims and compensation across FX, Money Markets, and Derivatives products.

The role ensures timely identification, investigation, and resolution of post-settlement discrepancies, including effective stakeholder engagement and structured escalation of issues. Accountable for managing claims and compensation processes, ensuring accurate assessment, validation, and closure in line with internal controls and regulatory expectations.

Drives a strong control environment, enhances operational efficiency, and ensures compliance with internal policies, while building a high-performing, risk-aware team aligned to the Bank’s governance and conduct standards.

Lead end-to-end post settlement investigations covering breaks, reconciliation exceptions, and trade discrepancies

Manage timely investigation and resolution of breaks, ensuring root cause analysis (RCA) is performed and documented

Oversee claims and compensation processes, including validation, assessment, negotiation (where applicable), and settlement

Ensure accurate tracking and reporting of claims, including ageing, status, and financial impact

Engage with Front Office, Middle Office, and external counterparties to resolve post-settlement issues effectively

Establish and enforce structured escalation protocols in line with Market Operations escalation policy

Ensure resolution of client and internal stakeholder queries within defined service level agreements

Monitor operational metrics such as break volumes, ageing, claims pipeline, and resolution timelines

Ensure compliance with Department Operating Instructions (DOI) and Knowledge Control Standards (KCS)

Maintain strong processing discipline to ensure accuracy, timeliness, and completeness of investigations and claims handling

Drive continuous improvement in productivity, process efficiency, and control effectiveness

Support management reporting, including dashboards on breaks, claims, operational losses, and client impact

Identify systemic issues and partner with stakeholders to implement sustainable fixes

Promote use of systems such as TLM and Murex for effective investigation and reconciliation processes

Ensure compliance with AML, regulatory, and internal policy requirements Skills & Experience

Strong analytical and problem-solving capabilities, with ability to investigate complex issues

Excellent communication and stakeholder management skills

Ability to manage multiple priorities and deadlines in a high-pressure environment

Strong quantitative and data analysis capability

Good understanding of FX, Money Markets, and Derivatives products and lifecycle

Solid knowledge of settlement, reconciliation, and accounting processes

Hands-on experience with systems such as TLM and Murex

Ability to operate in a shift environment and manage workload effectively

Self-starter with high attention to detail and ownership mindset

Strong organisational skills and ability to deliver under tight timelines

Continuous improvement mindset with focus on productivity and efficiency

Demonstrated team player with ability to collaborate across functions

Technologically adept, with ability to leverage digital tools, automation, and emerging AI capabilities to enhance efficiency and control Strategy

Support strategic initiatives to reduce post-settlement breaks and minimise operational losses through automation and control enhancements

Drive standardisation of investigation and claims processes across regions and products

Promote digitalisation and analytics-led insights to identify trends and prevent recurring issues

Contribute to strengthening the post-settlement control framework aligned to regulatory expectations Business

Ensure effective delivery of post-settlement activities supporting global FX, MM, and Derivatives operations

Minimise financial and reputational impact through timely resolution of breaks and claims

Act as a key escalation point for complex investigation and compensation issues

Support business continuity by ensuring robust and scalable post-settlement processes Processes

Ensure timely identification, investigation, and resolution of reconciliation breaks and settlement discrepancies

Maintain structured tracking of breaks with clear ageing, prioritisation, and ownership

Ensure claims and compensation are processed accurately, with proper validation and supporting documentation

Enforce escalation procedures for aged breaks and claims

Maintain robust audit trail for all investigation and claims decisions

Continuously identify process gaps and implement improvements to reduce manual errors and rework People & Talent

Manage and develop team members, ensuring strong product and systems knowledge (e.g., TLM, Murex)

Drive cross-training and rotation to enhance team flexibility and resilience

Maintain capability matrix and address skill gaps through targeted training

Foster a high-performance culture focused on accountability, accuracy, and continuous improvement

Promote a collaborative, team-oriented working environment, including shift coverage where required Risk Management

Proactively identify and mitigate risks arising from settlement breaks, failed reconciliations, and compensation claims

Ensure strong risk awareness within the team, including RCA preparation and issue tracking

Monitor operational losses, near misses, and recurring issues, and implement preventive measures

Ensure adherence to operational risk frameworks and internal control standards

Escalate material risks, control gaps, and financial exposures in a timely manner

Governance

Ensure adherence to internal policies, DOI, KCS, and control frameworks

Maintain audit readiness with complete documentation and supporting evidence

Support internal and external audit reviews and timely closure of findings

Provide transparency through accurate reporting of breaks, claims, and operational risks Regulatory & Business Conduct

Demonstrate conduct aligned to the Group’s Values and Code of Conduct

Ensure compliance with all applicable regulatory requirements, including post-trade and settlement obligations

Comply with Group Money Laundering Prevention Policy and escalate suspicious activities appropriately

Embed strong conduct and control culture within the team

Proactively identify, escalate, and manage regulatory and compliance risks Key Stakeholders

Front Office

Middle Office

Reconciliation / Nostro Teams

Clients / Counterparties

Client Services

Data Management

Senior Management