Quản Lý Dự Án

A. PURPOSE OF THIS POSITION:

Spartronics Viet Nam is seeking a Program Manager serves as the primary point of contact between the customer and the factory. This role is responsible for managing the entire program lifecycle - from RFQ and NPI to mass production - focusing on customer account management, internal coordination, cost control, delivery performance, and overall customer satisfaction to drive revenue growth and long-term partnership..

Act as the main communication bridge (Single Point of Contact) for assigned customers.

Manage customer requests, escalations, and feedback promptly and professionally.

Maintain and strengthen customer relationships to ensure high satisfaction and retention.

Lead and participate in regular business review meetings (QBR/MBR) with customers.

Manage the full product lifecycle: RFQ → NPI → Mass Production → EOL.

Create project plans, schedules, deliverables, and track progress to closure.

Coordinate cross-functionally with Planning, Production, QA, Engineering, SCM to ensure commitments are met.

Manage pricing, cost breakdown, BOM cost, and change cost requests.

Monitor program P&L to ensure profitability meets the business target.

Prepare revenue forecasts, demand outlooks, and reports for management review.

Drive and track all product/process changes (ECO/ECN) with relevant teams.

Assess risks related to BOM, process, tool, or packaging changes.

Ensure proper system updates and timely communication to customers.

Monitor customer-related KPIs including Delivery, Quality, Cost, Responsiveness.

Lead cross-functional teams to solve operational issues (line stop, shortage, defect, NCMR, etc.).

Manage demand, forecast, PO schedule, and production slot to ensure OTD ≥ target.

Prepare weekly and monthly customer dashboards including:

→ OTD & shipment performance

→ Quality trend & PPM

→ Inventory & WIP status

→ Cost saving & open change actions

Maintain accurate customer information in ERP/CRM.

Bachelor’s degree or higher in Engineering, Supply Chain, Business or related field.

From 3–5 years of experience in EMS/PCBA environment as Program Manager / Key Account / Senior Customer Service.

Knowledge of electronics manufacturing processes, BOM, SMT, PCBA, NPI is strongly preferred.

Experience working with international customers is a strong advantage.

Strong English communication—verbal and written.

Excellent relationship management and stakeholder handling skills.

Solid project management and problem-solving capabilities.

Customer-centric mindset with high ownership and ability to work under pressure.

Strong multi-tasking and ability to manage multiple projects simultaneously.

Ngành nghề: Dịch vụ khách hàng

Kinh nghiệm: 5 Năm

Cấp bậc: Quản lý

Hình thức: Nhân viên chính thức

Địa điểm: Bình Dương