Sales Training Supervisor

WE ARE HIRING!!!

SALES TRAINING SUPERVISOR – 2 YRS EXPERIENCE

INNOVATION OF MOBILE ACCESSORIES AND SERVICES INDUSTRY

ADDRESS: 6th Ave., Caloocan City

SALARY: ₱20,000–₱22,000

We are hiring a Sales Training Supervisor!

Note: Applicants residing near Caloocan City or in nearby accessible areas are preferred. Candidates must have relevant experience in sales training, retail sales, or learning and development.

Bachelor’s degree in Human Resources, Business Administration, Marketing, Education, Psychology, Management, or a related field.

At least 2–3 years of experience in sales training, retail sales, learning and development, or a related field.

Previous experience as a Sales Trainer, Training Specialist, Team Leader, Sales Supervisor, or similar role is preferred.

Experience in retail, cellphone, gadget, electronics, accessories, or consumer technology is an advantage.

Strong presentation and facilitation skills.

Proficient in Microsoft Office/Google Workspace and presentation tools.

Willing to conduct field/store visits and on-site training.

Willing to travel to different branches when required.

Training Needs Assessment

Identify training needs based on sales performance, audit findings, product knowledge gaps, customer feedback, operational concerns, and Management requirements.

Assess new hires and existing employees to determine their current level of knowledge and competency.

Identify employees who require additional coaching, retraining, or competency reinforcement.

Coordinate with Sales, Operations, HR, and Management to identify recurring performance gaps.

Training Module Development:

Develop and maintain Sales Training Modules, Training Guides, Facilitator Guides, presentations, activities, assessments, and learning materials.

Create training programs appropriate for different positions, including Frontliners, JSO, SO, SM, OIC, and other sales-related positions.

Develop modules covering, but not limited to:

Product knowledge

Product features and specifications

Product comparison

Selling techniques

Customer approach and engagement

Needs-based selling

Upselling and cross-selling

Objection handling

Closing techniques

Customer service

Store operations

Sales processes and policies

Promotions and campaigns

Brand/product updates

Basic competitor knowledge

Proper product demonstration

Regularly update modules when there are new products, policies, promotions, technologies, or changes in the Company's sales strategy.

Product Knowledge Training:

Develop a structured Product Knowledge Program for employees.

Ensure employees understand product specifications, features, benefits, pricing, selling points, compatibility, and proper product positioning.

Conduct product knowledge assessments whenever new products are launched or major product updates are introduced.

Coordinate with suppliers, brand representatives, Product/Marketing teams, and Operations when additional product information is required.

Ensure sales employees can confidently explain products to customers and recommend appropriate products based on customer needs.

Conducting Sales Training:

Conduct classroom, virtual, store-based, and field training.

Facilitate onboarding and refresher training for sales employees.

Conduct practical activities, role-playing, product demonstrations, sales simulations, and case exercises.

Adjust training strategies depending on the employee's learning level and performance.

Ensure training is interactive, practical, and applicable to actual store situations.

Monitor attendance, participation, and completion of required training programs.

Training Assessment and Certification:

Develop written and practical assessments.

Conduct pre-tests and post-tests when applicable.

Conduct product knowledge examinations.

Assess actual selling skills through role-play and simulations.

Observe employees during actual store operations when necessary.

Evaluate whether the employee can properly explain and demonstrate products.

Assess communication, customer handling, selling techniques, and closing skills.

Identify employees who have not yet demonstrated the required competencies.