School Service Manager

Job Summary: The School Service Manager is responsible for ensuring the smooth and efficient daily operations of the center while delivering outstanding customer experience for students and families. This role oversees service operations, student care, parent engagement, retention initiatives, and service team performance to ensure compliance with Kids&Us standards and achievement of center operational objectives.The School Service Manager acts as a key link between families, teachers, and internal stakeholders, proactively addressing operational and customer-related matters, driving continuous improvement, and contributing to student retention, referral growth, and overall center success.Key Areas of Responsibility1. Center Operations Management: Ensure smooth, safe, and efficient daily operations of the center in compliance with Kids&Us standards and operational procedures· Manage the onboarding process for new students in accordance with Kids&Us procedures.· Plan and coordinate class schedules, school activities, workshops, and internal events.· Manage teacher schedules to ensure adequate staffing coverage.· Oversee inventory management of teaching materials, school supplies, and operational resources.· Ensure center facilities are clean, safe, organized, and fully operational.· Ensure safe and efficient student drop-off and pick-up processes.· Ensure compliance with operational SOPs, safety requirements, and Kids&Us standards.· Continuously identify and implement improvements to operational processes, service delivery, and overall center efficiency.· Ensure compliance with all operational, safety, hygiene, and child protection standards2. Customer Experience & Student Care Management: Own and continuously improve the student and parent experience throughout the customer journey· Build and maintain strong relationships with students and parents through proactive and professional communication.· Manage parent communications regarding attendance, operational updates, student well-being, and center activities.· Monitor student attendance, engagement, and learning continuity.· Proactively manage and resolve student-related issues, including behavioral concerns, emotional well-being, health, hygiene, safety incidents, and parent complaints.· Ensure timely follow-up, documentation, resolution, and escalation of issues when necessary.· Ensure all customer interactions meet Kids&Us service standards.· Continuously improve customer satisfaction and the overall customer experience journey.

& Experience Required:Education: Bachelor's degree in Business Administration, Education, English, or a related field.Languages: Fluent Vietnamese and strong English communication skills (equivalent to WSE Level 15 or above).Experience: Minimum 3 years of experience in education, customer service, hospitality, retail, or other service-oriented industries.Management Experience: At least 1 year of experience in a supervisory or management role.Customer Experience Exposure: Experience in customer relationship management, service operations, or customer experience initiatives is preferred.Required CompetenciesCustomer-Centric Mindset: Passionate about delivering exceptional customer experiences and building strong relationships with families.Results-Oriented: Focused on achieving operational goals, customer satisfaction, retention, and business performance targets.Communication & Stakeholder Management: Strong interpersonal skills with the ability to communicate effectively and influence stakeholders.Problem Solving: Proactive and solution-driven, with the ability to resolve issues efficiently and professionally.Organization & Multitasking: Strong planning and organizational skills with the ability to manage multiple priorities.Leadership & Team Development: Capable of leading, coaching, and developing team members to achieve high performance.Adaptability & Resilience: Able to work effectively under pressure and adapt to changing business needs.Computer Literacy: Proficient in Microsoft Office and other business management systemsAvailability: Available to work according to center operational schedules, including evenings and weekends when required.

100% salary during the 2-month probation periodFull salary-based social insurance contribution after 2 months;Guided and trained by a team of experienced and professional mentors;15 days of annual leave (not including public holidays);English lessons at Wall Street English;Personal insurance package from the first working day;Work in an English-speaking environment with young, open-minded, and friendly colleagues and managers;Opportunities for promotion and quarterly salary reviews based on performance. Ngành nghề: Tư vấn, Dịch vụ khách hàng, Giáo dục / Đào tạo Kinh nghiệm: 3 Năm Cấp bậc: Trưởng nhóm / Giám sát Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh