School Service Manager - Binh Duong

Job SummaryThe School Service Manager is responsible for ensuring the smooth and efficient daily operations of the center while delivering outstanding customer experience for students and families. This role oversees service operations, student care, parent engagement, retention initiatives, and service team performance to ensure compliance with Logiscool Vietnam standards and achievement of center operational objectives.The School Service Manager acts as a key link between families, teachers, and internal stakeholders, proactively addressing operational and customer-related matters, driving continuous improvement, and contributing to student retention, referral growth, and overall center success.Key Areas of Responsibility1. Center Operations ManagementEnsure smooth, safe, and efficient daily operations of the center in compliance with Logiscool Vietnam standards and operational procedures.Manage the onboarding process for new students in accordance with Logiscool Vietnam procedures.Plan and coordinate class schedules, school activities, workshops, and internal events.Manage teacher schedules to ensure adequate staffing coverage following Head Quarter Office’s established Academic Year schedule.Oversee inventory management of teaching materials, school supplies, and operational resources.Ensure center facilities are clean, safe, organized, and fully operational.Ensure safe and efficient student drop-off and pick-up processes.Ensure compliance with operational SOPs, safety requirements, and Logiscool Vietnam standards.Continuously identify and implement improvements to operational processes, service delivery, and overall center efficiency.Ensure compliance with all operational, safety, hygiene, and child protection standards.

is subject to change at the discretion of management. Qualification and Experience Required:Bachelor’s degree in Education, Business Administration, Customer Service, Operations Management, or a related field.Minimum 3 years of experience in customer service, hospitality, retail, education operations, or another service-oriented environment.At least 1 year of experience leading or supervising a frontline team.Experience handling customer escalations, service recovery, and day-to-day operations in a fast-paced environment.Experience in an education business, K-12 environment, EdTech, STEM, or activity-based learning environment is a strong advantage.Comfort working cross-functionally with Academic, Sales, and Operations teams.Required CompetenciesThis role is best suited to a strong center operations or service leader who enjoys working with children and families, is comfortable owning daily execution, can manage frontline issues calmly, and is motivated by both service quality and business results.Customer-Centric Mindset: Passionate about delivering exceptional customer experiences and building strong relationships with families.Results-Oriented: Focused on achieving operational goals, customer satisfaction, retention, referrals, and business performance targets.Communication & Stakeholder Management: Strong interpersonal skills with the ability to communicate effectively and influence stakeholders.Problem Solving: Proactive and solution-driven, with the ability to resolve issues efficiently and professionally.Organization & Multitasking: Strong planning and organizational skills with the ability to manage multiple priorities.Leadership & Team Development: Capable of leading, coaching, and developing team members to achieve high performance.Adaptability & Resilience: Able to work effectively under pressure and adapt to changing business needs.Tech-savvy: Open to learning the basics of Logiscool’s programs, platform, and center operating tools.Availability: Available to work according to center operational schedules, including evenings and weekends when required.Weekdays: 1:00 PM – 9:00 PM (1 day off)Weekends: 8 working hours per day Ngành nghề: Tư vấn, Giáo dục / Đào tạo, Dịch vụ khách hàng Kinh nghiệm: 5 Năm Cấp bậc: Quản lý Hình thức: Nhân viên chính thức Địa điểm: Bình Dương