Senior Engineer, Technical Support

Top 3 Reasons To Join Us

The Job

Own all technical matters for MACROKIOSK Vietnam, ensuring uninterrupted service delivery across the Enterprise Solutions Platform.

Serve as person-in-charge of Vietnam's technical infrastructure — including network, servers, IT connectivity and Telco integrations — to safeguard business continuity.

Act as the first point of contact for Telcos and enterprise clients on all technical matters, including issue triage, root -cause investigation and resolution coordination.

Lead the technical execution of new client onboarding — including connection setup, testing, and post -launch stabilisation — across Vietnam's business units.

Support the Business Consultant team during pre-sale and post-sale phases by addressing product and integration questions, sizing technical effort, and resolving any technical issues that arise during the sales cycle.

Support service testing on request from clients, cross -country colleagues and the product development team, as part of the Service Launching workflow.

Prepare monthly technical reports to Telco partners and support the Business Consultant team in producing client-facing reports.

Coordinate with regional technical support and product teams to escalate complex issues, share knowledge, and align on service delivery standards.

Your Skills and Experience

At least 3 years ’ experience in technical support, network operations, systems engineering or a related technical field.

Good verbal and written English communication skills.

Knowledge of other languages would be an advantage.

Personality traits - pleasant, self-motivated, enthusiastic , meticulous , resourceful, result-oriented, responsible, independent, trustworthy, ethical and a team player.

Technical knowledgea) Telco / Mobile Network Operator connectivity, SMPP, HTTP APIs and enterprise messaging integrations .

b) Server, network and IT infrastructure administration; comfortable troubleshooting across Linux, database and application layers .

Prior experience acting as a client -facing technical point of contact, including with Telco partners and enterprise clients in regulated industries.

Able to lead technical execution of client connection, testing and go -live activities independently, with a structured approach to incident diagnosis, escalation and post-mortem.

Proficient in MS Office applications.

Possess a Degree in Computer Engineering, Computer Science, Information Technology or its equivalent.

Why You'll Love Working Here

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