Senior IT Service Operations Specialist

Top 3 Reasons To Join Us

The Job

Receive, coordinate, and route IT service requests to the appropriate teams to ensure compliance with Service Level Agreements (SLAs).

Develop, issue, and manage the enterprise-wide IT service catalog.

Continuously improve service delivery processes to ensure efficiency and effectiveness.

Provide Level 1 support for user account provisioning and application access management based on job titles and roles.

Develop criteria and conduct periodic assessments of IT service quality.

Monitor and ensure that relevant units comply with SLA commitments.

Prepare periodic service performance reports and recommend improvements to coordination and collaboration processes.

Report to line management and the Division's Management Board, and perform other assigned duties.

Ensure IT service quality and compliance with established processes and regulations. Prepare reports, maintain and archive relevant documentation, and perform other tasks as assigned.

Your Skills and Experience

Bachelor's degree in Information Technology, Applied Mathematics and Informatics, Electronics and Telecommunications, other IT-related disciplines, or Finance and Banking (with a certificate in training related to IT applications).

At least 2 years of experience in a relevant functional area.

Knowledge of finance and banking; proficiency in banking application operations and IT service management; understanding of regulations and guidelines issued by relevant government authorities and organizations related to the assigned responsibilities.

Basic understanding of IT systems and technologies used in banking, such as PL/SQL, Oracle, SQL Server, C#, and Java, to support system operations and business functions.

Strong organizational and work management skills, with the ability to collaborate effectively in a team, plan and resolve problems efficiently, and manage time effectively.

Strong communication and negotiation skills; proficiency in document drafting, report writing, and presentation; ability to train, guide, and support employees within the relevant area of expertise.

Why You'll Love Working Here

Training opportunities, annual leave, public holidays, health insurance, company trips, uniforms, and other benefits.

Career advancement and professional development opportunities at Vietbank.

13th-month salary and holiday bonuses, subject to the Bank’s actual business performance.

Performance-based bonuses and other incentives based on the business results of the respective unit and individual job performance.