The Key Account Manager (KAM) is responsible for driving the growth, brand presence, and commercial performance of Revision Skincare/Premium Portfolio across strategic Key Accounts. These include VIP Private Hospitals, High-End Aesthetic & Dermatology Clinics, Beauty Spa and Luxury Wellness/Lounge Ecosystems.This role bridges medical/skincare expertise with prestige service excellence, focusing on optimizing revenue, managing long-term portfolio growth, and building sustainable, trust-based partnerships.Key Responsibilities1. Channel Ownership & Commercial Growth Channel Management: Own sales targets, and commercial performance across assigned Key Accounts.Annual Account Planning: Develop annual and quarterly growth plans, deliver accurate demand forecasting, and strategically allocate resources (Training, Marketing, Activations).Strategic Partnership & Terms: Lead commercial terms negotiation, trade terms, and joint business planning (JBP) aligned with brand long-term positioning.
Portfolio & Product Lifecycle Management- Integrated aesthetic medicinePortfolio Optimization: Build and optimize product mix architecture by account/segment (leveraging the SkinHealth Pyramid & indication-based routines).Listing & New account Execution & Lifecycle: Lead end-to-end product listing & new account for medical and VIP channels to maintain portfolio productivity.Integrated aesthetic medicine Solutions: Collaboration with Medical team to design integrated aesthetic medicine clients.
Market Understanding & Field Intelligence Buying Behavior & Field Insights: Synthesize field reality and buyer behavior at elite clinics/hospitals to adjust local sales tactics and improve conversion rate.Market Mapping: Analyze competitor strategies within prestige skincare, aesthetics, and private healthcare to identify unmet market needs and category whitespace.
Customer Relation & Service Experience Excellence High-Level Relationship Management: Build and nurture long-term strategic relationships with key stakeholders: , Dermatologists, Aesthetic Doctors, Clinic Owners, and VIP Healthcare Executives.Premium Service Standards: Ensure point-of-sale (POS) and in-clinic execution reflect prestige luxury standards. Lead authentic, personalized 'caring' practices to enhance the VIP customer journey.Cross-functional Enablement: Partner closely with Medical & Marketing teams to deliver product, clinical, and experience training to clinic staff, nurses, and consultants.
Business Intelligence & Strategic InsightsPerformance Tracking: Conduct Monthly and Quarterly Business Reviews with key partners and internal executive leadership.Pipeline & Risk Management: Monitor commercial pipelines, identify business risks, and implement corrective action plans to ensure annual target delivery.
Leadership Team Development & Performance training: Provide timely feedback, evaluate performance, resolve internal conflicts, and take full accountability for overall team results.Change Leadership & Problem Solving: Lead team transformation, adapt seamlessly to market dynamics.Empathetic Connection & Environment Building: Build trust-based relationships, listen to employee needs, and foster a positive, growth-oriented working environment. Bachelor's degree in Marketing, Business Administration, Pharmacy, Life Sciences, or a related field5+ years of experience as a KAM, Senior Sales Executive, or Account Manager within:VIP Private Healthcare & Medical Aesthetics: Top-tier private hospitals, high-end dermatology/aesthetic clinics.Prestige Skincare / Luxury Beauty: Prestige beauty Luxury Wellness & High-End Services: Personalized wellness clinics, premium insurance, or luxury hospitality. Ngành nghề: Bán hàng / Kinh doanh, Dược phẩm/ Hóa Mỹ Phẩm, Y tế / Chăm sóc sức khỏe / Thẩm mỹ / Làm đẹp Kinh nghiệm: 5 Năm Cấp bậc: Quản lý Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh
