Senior Operation Manager

Manage overall Omni-channel operations to ensure operational performance meets assigned objectives. Take full responsibility for supervising, coordinating, and optimizing projects and initiatives within the Omni-channel Operations function, ensuring service consistency and operational efficiency through effective project governance and disciplined execution.

In-store Operations:

o   Engage in the development and deployment of Omni-channel processes, ensuring seamless integration of online and in-store activities.

o   Manage all Omni operational process related to in-store fulfillment, order handling, receiving and dispatching to meet operational KPIs.

o   Provide insightful analysis of business and operation management results, performing ad-hoc analyses to identify problems and recommend improvements.

o   Analyze existing operational processes and propose enhancements to improve efficiency and automation.

o   Measure and ensure the adoption of Standard Operating Procedures (SOPs) and system-related procedures by teams, identifying and addressing gaps during store visits.

Logistics & Last-Mile Delivery:

o   Manage and optimize last-mile delivery processes to ensure timely and SLA (Service Level Agreement).

o   Coordinate with Logistics Partners to streamline delivery operations and reduce costs.

o   Implement technology solutions to enhance tracking, delivery speed, and customer satisfaction.

Identify inefficiencies, bottlenecks, and process gaps across customer channels and operational workflows.

Propose and support the implementation of operational improvement initiatives, including process automation, system integration, and workflow optimization.

Facilitate effective collaboration among cross-functional teams (e.g., Store Operations, IT, Marketing, Merchandise, Customer Service) to ensure cohesive execution of omni-channel operations strategies.

Act as a central point of contact to align priorities, timelines, and dependencies across departments.

Develop and maintain project dashboards, executive summaries, and performance reports to provide visibility on progress, risks, and outcomes.

Utilize data and insights to support informed decision-making and drive continuous improvement across operations.

Monitor resource allocation and ensure optimal utilization across projects and initiatives.

Assist in budget planning, tracking, and cost control for omni-channel operations initiatives.

Knowledge:

Experience:

Education: Bachelor’s degree in Business, Supply Chain, Operations, Project Management, or a related field

Language:  English

Office skills: MS Office, Operation system like POS, OMS, Picking App, LMS

Attitude: honesty, high responsibility, can-do attitude

Ngành nghề: Thương mại điện tử, Bán lẻ / Bán sỉ, Vận chuyển / Giao nhận / Kho vận

Kinh nghiệm: 2 Năm

Cấp bậc: Quản lý

Hình thức: Nhân viên chính thức

Địa điểm: Hồ Chí Minh