Senior QA Manager QA/QC, Tester, English

Top 3 Reasons To Join Us

Flexible working hour

Private health care insurance

Premium annual health care check

The Job

You lead our QA lead layer. Five team leads and our QA Architect, around 25 engineers, twelve product lines plus

the automation and performance functions. You are accountable for QA delivery and performance across all of it: targets, staffing, developing your leads, and how QA works day to day. That means defect lifecycle, test execution, triage, estimation, review discipline and reporting.

This is not a hands-on testing role and it is not a team lead role with a bigger title. You will be judged on what six

people and their teams produce, not on what you personally test. Expect under 10% hands-on. Enough to keep

technical credibility with your leads, not enough to do their jobs.

● Own QA delivery and performance across twelve product lines and the automation

and performance functions.

● Develop five team leads: goals, one to ones, performance decisions, hiring. Two of

them will be new hires you inherit inside their first months.

● Own your teams' targets against the organisation's QA scorecard. Set them, review

them per team, hit them. Quality outcomes, not case counts.

● Own how QA works day to day inside the release train model: defect lifecycle, test

execution, triage, estimation and self estimation, review discipline, reporting. Argue

for changes to the model itself. The VP owns it.

● Build specification review and estimation capability in your leads until area level

scoping no longer routes through the VP.

● Raise automation share and throughput per engineer. Make testing cycles faster

without sacrificing coverage or confidence.

● Own QA's side of escaped defect analysis. Every customer escape ends in a change

to what QA does. Partner with Support on recurring and high impact issues and feed

the patterns back across all teams.

impact lens. Improve defect prevention, not just detection.

● Prepare the quarterly business review and co-present your teams' numbers with the

VP, who owns the QA story told to the executive team.

● Prepare the quality evidence the VP needs for release go or no-go. You do not make

the ship call.

Your Skills and Experience

● 8 or more years in software quality assurance, including 3 or more years managing

managers or team leads, not only engineers, in a software product organisation.

● A track record of raising a QA organisation's output, with numbers. Throughput per

engineer, automation share, reduction in escaped defects, cycle time. And experience

building QA processes where none existed.

● An automation first delivery flow, and the ability to drive test volume up rather

than reduce it. Our scale is roughly 1,000 test cases per feature, about 3,900 cases in

the quarterly release train scope, and the largest single product line is about 1,650.

Tell us how you would produce and manage that, for example AI assisted generation,

templates, parallel execution, risk prioritisation.

● QA side ownership of escaped defects. When a defect reaches a customer, you

change what QA does, not only what Product and Development do.

● English strong enough to hold your own in front of our CEO. You will

co-present the quarterly business review and negotiate with Product and

Development leadership.

● AI in your daily work (Claude, ChatGPT, Copilot, Cursor, Atlassian Rovo or

similar). You can explain where it sits in your workflow, what you review before

trusting it, and what you tried that did not work. This is not optional here.

● Comfortable being accountable for other people's teams. Hiring, performance

decisions and hard calls, including managing a senior technical specialist who knows

the product better than you do.

● Enterprise or on premises software shipped into environments you cannot touch after

release. We ship to more than 30,000 customer environments, so a bad build cannot

be fixed overnight.

● Experience working closely with Support or Customer Success on analysis of

escaped defects.

● Cloud storage platforms such as AWS S3, Wasabi or Azure, and hypervisors such as

VMware, Hyper-V, Proxmox or Nutanix.

● Test management at scale, Xray or similar.

Why You'll Love Working Here

The Nakivo team in Vietnam has been changing very fast in the recent years, we have grown from a group of 6 engineers to the current team size of 80 and we are expecting to grow even more in the next following years.

We welcome and embrace people, regardless of their background, religion, nationality or gender, but focus on diversity, contribution, determination and work ethic. At Nakivo, we are trying to improve everyday, to become a competitive choice for talented people, by offering

Flexible working hours: Office opens from 6.00 AM to 10.00 PM

13-month bonus & performance bonus

100% salary on probationary period

Private health care package

Healthcare package for family members

Premium health care check

Gift (cash/voucher) for every special occasion: New Year's Eve, Tet holidays, International Women's Day, International Children's Day, Mid-Autumn Festival and Birthday

Up to 18 annual leaves/year, 5 sick leaves and additional leaves (up to 3 days)

Team building

Free and un-limited snack, tea, coffee and by-choice request.