Service engineer

Role OverviewWe are looking for a proactive Service Engineer to handle installation, commissioning, maintenance, calibration, repair, and technical support for our equipment. This role is ideal for candidates who enjoy hands-on work, problem-solving, and supporting customers in both onsite and remote environments.Key ResponsibilitiesTechnical Service: Provide Performing Installation, commissioning, training, application support, maintenance, calibration services and repairs for customers.Provide technical support via onsite visits, phone, and email.Prepare and update service reports, calibration certificates, and equipment databases.Coordinate with manufacturers for technical guidance and troubleshooting.Manage service schedules, tools, spare parts, and workshop.Ensure excellent customer service and resolve issues efficiently.Cooperate and coordinate with team members and other departments, in order to offer solutions that fulfill the customer’s needsSupport internal technical projects when required.Willing to work extra hours to complete tasks and fulfilling customer’s needs.Ability to be available and on-call 24 hours per day. Engineer in Degree in Automation, Electrical–Electronics, Mechatronics, or related fields.More than 1 years of experience in technical service roles, ideally within trading companies dealing with industrial or laboratory equipment.Strong troubleshooting and analytical skills; able to work independently under pressure.Good organizational skills, responsibility, and teamwork mindset.English proficiency (written & spoken) for technical communication.Willingness to travel and work flexible hours when required.Working day: from Mon to FriMale only Ngành nghề: Cơ khí / Ô tô / Tự động hóa, Điện / Điện tử / Điện lạnh / Điện công nghiệp Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hà Nội