Site Reliability Engineer II 2+ years - Good English

Top 3 Reasons To Join Us

18 Annual Leave + 5 Recharge Days/ Year

13th-month bonus

2 days WFH/ week

The Job

Incident Management and Reliability

Lead or coordinate incident response for assigned markets and services, with independent ownership of routine incidents and supported ownership of complex multi-system incidents

Facilitate communication during incidents and drive timely resolution, including clean shift handoffs across global time zones

Contribute to post-incident reviews and root cause analysis activities

Ensure corrective and preventive actions are identified, tracked, and completed for owned services

Monitoring, Alerting, and Observability

Implement and continuously optimize monitoring, logging, alerting, and tracing solutions

Develop meaningful alerts based on service behavior, customer impact, and business priorities

Build and maintain dashboards that provide actionable insights into system performance and reliability

Platform and Market Ownership

Own day-to-day SRE responsibilities for one or more assigned markets, platforms, or services

Ensure monitoring coverage, dashboards, runbooks, and alerting configurations remain accurate, effective, and up to date

Assess platform health, identify reliability risks, and raise improvements before incidents occur

Partner with engineering teams to ensure new features and services meet reliability requirements before production release

Track reliability metrics for owned services, including Service Level Indicators (SLIs), Service Level Objectives (SLOs), and error budgets

Platform Engineering, Automation, and AI

Develop and maintain tools, scripts, and automation that reduce manual effort and improve operational efficiency

Identify and eliminate repetitive tasks through automation, with a bias toward self-service capabilities over ticket queues

Contribute to auto-healing and auto-remediation capabilities: detection rules, remediation runbooks as code, and automated response workflows

Build and extend internal platform tooling using infrastructure as code and CI/CD pipelines rather than manual configuration

Apply team best practices for the responsible use of AI within SRE workflows, including AI-assisted diagnosis, triage, and remediation

Team Contribution

Share knowledge through documentation, training sessions, and post-incident learning activities

Review runbooks and operational documentation to maintain quality standards

Contribute to the continuous improvement of team processes, standards, and ways of working

Your Skills and Experience

2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles

Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)

Working knowledge of at least one major cloud provider (AWS preferred)

Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work

Experience participating in incident response and on-call or shift-based operations

Understanding of SLI/SLO concepts and reliability engineering fundamentals

Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions

Strong written and verbal English communication skills for cross-region collaboration

Why You'll Love Working Here

100% salary during the probation period

18 days of annual leave per year

Five “Recharge Days” – extra days in addition to company holidays

One day of paid leave for your birthday

2 days WFH/ week

Half-day Fridays

Full salary insurance

13th-month bonus

Advanced health insurance (Generali)

Regular team and engagement activities

LinkedIn learning and training courses, based on company policy

MacBook and monitors