Student Support Executive

Job Purpose:The Student Support Executive provides centralised student support on behalf of assigned Centers throughout the student learning journey.The role monitors defined student engagement, participation and progress indicators, identifies established early warning signals of disengagement, and executes prescribed support and engagement actions in accordance with established processes.The role also provides directed administrative support to ensure student requests, feedback and concerns are captured and responded to in a timely manner. Academic and learning-related matters are coordinated with the Coaching Team, while matters requiring management intervention are escalated to the relevant Customer Service Manager and/or Center Head of Sales.The role is accountable for supporting and improving student engagement and participation, while maintaining accurate student records and activity outcomes in the CRM.Key Areas of Responsibility: 1. Student Engagement, Participation and Study Progress· Act as a centralised point of contact for students on behalf of assigned Centers, building positive rapport and maintaining regular engagement throughout the student learning journey.· Monitor defined engagement, participation and learning progress indicators to identify established early warning signals of student disengagement.· Execute prescribed operational follow-up responses to identified warning signals in accordance with defined Student Support processes.· Conduct proactive outreach and follow-up to address identified engagement risks and support continued participation.· Encourage and facilitate participation in Complementary Classes, Social Clubs, events and other relevant learning activities as directed.· Support students with class bookings, learning schedules, service information and other operational arrangements within the defined scope of the role.

100% salary during the 2-month probation periodFull salary-based social insurance contribution after 2 months;Guided and trained by a team of experienced and professional mentors;15 days of annual leave (not including public holidays);English lessons at Wall Street English;Personal insurance package from the first working day;Work in an English-speaking environment with young, open-minded, and friendly colleagues and managers;Opportunities for promotion and quarterly salary reviews based on performance. Ngành nghề: Tư vấn, Giáo dục / Đào tạo, Dịch vụ khách hàng Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh