Travel Consultant | French speaking market

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General description (Position summary)Taking care of daily requests/ bookings from your agent, which are assigned by Market/ Department Manager;Create and maintain an excellent relationship with our customers/agents while quoting their request, consulting them on product services as well as mange their bookings accordingly;Major ResponsibilitiesResponsible for creating and maintaining an excellent customer’s relationship. Ensure smooth communication and cooperation with customers/agents;Consulting customers/agents on products and services as well as giving them quotations accordingly;Follow up with customers/agents in order to get final feedback/confirmation following our offer, optimize materialization of quotation;Enquiries must be responded within 24 hours to a maximum of 48 hours (24hrs turnaround time is priority);Manage bookings and requests from online and offline agents as assigned by the Market/ Department Manager;Liaising with customers/agents to understand the requirements and anticipate on this in collaboration with all relevant departments;Coordinate with other departments to ensure all services are booked and ready for your booking;Understand the price structure, responsible the accuracy of data upload into system;Using properly our reservation system (create itinerary, quoting, sending offer to customers/agents, create pro forma invoice/ invoice …);Follow up the payment with agents/ suppliers in cooperation with the accounting department;Verify and supervise that all files include complete confirmations from all hotels and suppliers, and our final confirmation to agent;Report regularly on any issues, problems and complaints from agents/customers to your Market/ Department Manager;In case of complaints, be aware and follow the internal communication – flow system for complaints;Make sure out of e-mail replies are set up for team members on leaves. And daily e-mail/tasks are taken care of by other staff in case of sickness/leave;Note: this description includes the mentioned duties/extended duties can be extending during assignment. Job requirements: (i.e. education, work experience, skills, attitude)Minimum 1 years working in tourism, preferably in inbound (international);Excellent communication skills in French speaking market (writing & oral), any additional spoken language is an advantage;Mature and experienced in negotiation & commercial thinking;Able to work both independent and as part of a team;Advanced computer skills: Microsoft office applications (excel, word) email (outlook), ability to adapt quickly to new IT programs/environments;Ability to work under high work load pressure;Benefits:Attractive Income Negotiable;Stable job. Friendly, professional working environment;Colleagues friendly and helpful;Health insurance and social insurance;Yearly review salary;12 days’ annual leave per year;Career development will be offered commensurate with the responsibilities and qualifications; Ngành nghề: Biên phiên dịch, Du lịch, Bán hàng / Kinh doanh Kinh nghiệm: 1 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh

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