AhamoveĐược đăng bởi Jobryva (Quản lý: [email protected])
Trưởng nhóm vận hành (Operations Team Lead)
Hà Nội, Quận Đống Đa (Vietnam)•SENIOR•FULL_TIME
Mức Lương Công Khai
25.000.000 ₫ - 35.000.000 ₫/ tháng
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Kỹ Năng & Tech Stack Yêu Cầu
Trưởng nhóm vận hành Operations Team LeadOperations Team Lead
Nội Dung Tuyển Dụng & Đãi Ngộ
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Mô Tả Chi Tiết
Drive Driver Supply Growth in HanoiTake ownership of the number of newly acquired driver partners and recruitment costs across different channels in Hanoi, with further expansion into the Northern provinces.Develop and execute monthly and quarterly recruitment plans; allocate targets across channels and team members.Analyze the quality of driver cohorts by recruitment source and proactively adjust the channel mix to optimize recruitment effectiveness.
Develop and Optimize Multi-channel RecruitmentOnline Channel: Collaborate with the Digital Marketing team to optimize CPL and conduct A/B testing on advertising content.Offline Channel: Develop and implement recruitment activities in the field, at recruitment events, industrial parks, parking lots, and other key driver gathering points.Referral Channel: Develop and operate referral programs through existing driver partners and customers.B2B/Fleet Channel: Approach, establish, and develop relationships with transportation cooperatives and truck businesses in industrial parks across the Northern region.Develop new recruitment channels and partnerships for EV vehicles.
Manage Top-Funnel Budget for the Northern RegionDevelop and allocate budgets across different channels and activities, including Digital Ads, Offline, Referral, Events, and Field Sales.Monitor weekly spending effectiveness and proactively propose budget adjustments and reallocations when necessary.Take ownership of budget ROI and provide regular reports to the Assistant Operations Growth Manager.
Manage and Develop the TeamDirectly manage the Acquisition, Telesales, and Driver Onboarding (DO) teams in the Northern region.Set KPIs, regularly evaluate team performance, and provide coaching and guidance to team members.Develop growth and development plans for high-potential team members.Allocate tasks and resources effectively to ensure overall team performance and achievement of targets.
Own the Decal Truck Program in the Northern RegionEnsure that the decal installation rate immediately after driver activation meets the assigned target; develop and maintain appropriate mechanisms to drive performance.Supervise the CTV decal installation network and ensure that activities are carried out in accordance with established processes and standards.
Optimize Recruitment Operations ProcessesRegularly review and standardize SOPs across the end-to-end recruitment operations flow: Top Funnel → Telesales → Onboarding → Tax → Admin → HR.Identify bottlenecks throughout the Lead → DFD funnel and propose measurable solutions to improve operational efficiency.Collaborate with Product/Tech and relevant departments to improve tools and systems supporting recruitment and driver onboarding.
Reporting and Strategic RecommendationsProvide daily, weekly, and monthly reports to the Assistant Operations Growth Manager.Analyze recruitment results, channel performance, and relevant operational metrics.Proactively propose strategies and improvement initiatives based on data and actual operational performance.Present recruitment results, channel analysis, and strategic recommendations during regular reviews with management and leadership. At least 3 years of experience managing a team of 3-4 members.Strong operations mindset, with the ability to identify, analyze, and optimize processes.Strong problem-solving and goal-oriented mindset.Strong analytical skills and the ability to make data-driven decisions.Strong planning and execution skills, with the ability to set goals and translate plans into action.Ability to monitor, control, evaluate, and continuously improve operational performance.Strong leadership and people development skills.Strong communication and negotiation skills.Ability to collaborate effectively with cross-functional teams.Experience applying AI and technology to optimize processes and improve productivity is a plus. Ngành nghề: Vận chuyển / Giao nhận / Kho vận, Thương mại điện tử, Dịch vụ khách hàng Kinh nghiệm: 2 Năm Cấp bậc: Trưởng nhóm / Giám sát Hình thức: Nhân viên chính thức Địa điểm: Hà Nội
Tra Cứu Lương Thị Trường
Xem bảng phân vị mức lương Median, p25 và p90 cho vị trí SENIOR Trưởng nhóm vận hành (Operations Team Lead) tại Vietnam.
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