Voice of Staff (VOS) Specialist

Kỹ Năng & Tech Stack Yêu Cầu

Mô Tả Công Việc

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I. Job Brief- Understand the employee experience and turn employee voice into meaningful insights and improvement opportunities.- Connect employee perspectives with business and operational context to identify key experience gaps and understand their underlying causes.- Work with relevant stakeholders to drive meaningful improvements that strengthen employee experience and contribute to store service performance and conversion.II. Main Responsibilities1. Employee Listening & Voice of Staff- Coordinate and execute Voice of Staff and Employee Listening activities across stores and Head Office through surveys, feedback channels, interviews, and targeted engagement activities.- Identify key employee experience themes, pain points, and emerging trends from both quantitative and qualitative feedback.- Develop a clear understanding of what employee experience is, why employees experience it, and which factors matter most to their experience.2. Employee Experience Insight- Translate employee feedback and data into actionable insights on the key people and operational factors affecting employee and customer experience.- Connect employee experience with store operations and Customer Experience, identifying opportunities where employee experience can influence customer-facing outcomes and store performance.- Provide clear findings and recommendations to support management and relevant stakeholders in making informed decisions.3. Experience Improvement & Engagement- Work cross-functionally with HR, Retail Operations, Brand, and CX to address key employee experience opportunities.- Support initiatives that strengthen employee engagement, recognition, and customer-centric culture.- Contribute employee insights to CX improvement, internal engagement, and innovation initiatives.- Follow through on agreed improvement actions and assess whether they address the identified experience gaps and contribute to development of employee experience and operation performance.4. VOS Operations, Data & Continuous Improvement- Maintain effective VOS reporting, dashboards, and visibility of key Employee Experience trends.- Ensure employee insights and actions are properly tracked and followed through.- Continuously improve the VOS listening and insight process, including opportunities for automation and reducing manual activities.- Support relevant CX / Employee Experience projects and management priorities. III. Requirements for the Role- Bachelor's degree in Business Administration, Human Resources, Marketing, Customer Experience, Psychology, or related fields.- Experience in retail, multi-store, or frontline environments is strongly preferred.- Willingness to visit stores and engage directly with frontline employees when required.- Strong analytical and problem-solving skills, with the ability to turn feedback and data into actionable insights and improvements.- Strong communication and stakeholder collaboration skills, with the ability to work across different functions.- Able to communicate and work effectively in English in a professional environment. Ngành nghề: Bán lẻ / Bán sỉ Kinh nghiệm: 2 Năm Cấp bậc: Nhân viên Hình thức: Nhân viên chính thức Địa điểm: Hồ Chí Minh

Yêu Cầu Năng Lực & Kinh Nghiệm

Chế Độ Đãi Ngộ & Phúc Lợi