[AEON LONG BIÊN] Trường Quầy Thực Phẩm Khô

1. Operations duties 2. Customer service 3. Sales and Profits 4. Manpower management 5. Rules and Regulations 6. Other duties Operations duties a.    Merchandise management -    Supervise Group Leader(s) and General Staff to ensure: •    Merchandise is fully replenished, in good conditions & quality. •    All the display merchandise is according to schematic plan and all the price between display merchandise and price card is tally. •    Changing price label (if necessary) is completed before store opens. -    Order stock directly with Suppliers and receive stock from MMD. -    Verify and approve inventory orders raised by Group Leader(s). -    Plan manpower, prepare and attend bi-annually Stock Take as scheduled. -    Support Foodline with monthly Stock Take as directed by supervisor. -    Plan, assign duties for Group Leader(s) and General Staff to make necessary preparation for Membership Day & Mommy Day and Public Holidays. b.    Non-merchandise management -    Supervise Group Leader(s) and General Staff to ensure: •    Operational equipment, lighting and fixtures (gondola, wagon, shelves, etc.) are in good conditions •    Sales floor is kept clean & tidy •    All backrooms are locked in good conditions •    POP execution is carried out properly •    Fire safety procedure is carried out properly -    Check and verify variances in stock & sales figures after Stock Take and make report to Line Manager. -    Execute store opening & closing as directed by supervisor. Customer service -    Provide good customer services to encourage “plus selling”. Be polite and listen alternatively to customer needs.  -    Get information and introduce to customers about new arrivals, promotions, policies regarding to payment, returns/exchanges, etc. -    Handle customer complaints raised by Group Leader(s), difficult and complicated sales.  -    Follow Company’s Rules on Customer Service (greeting, smiling, bowing and attitude towards customers). Sales and Profits -    Brief Group Leader(s) on yesterday sales achievement, today sales budget, up-to-date sales achievement, promotion and company updates. -    Brief promoters on promotion scheme. -    Breakdown the sales target given by Line Manager to each Group Leader and take responsibilities for sales target achievement of the division. -    Overall plan and supervise the execution of promotion schemes. -    Observe/gather information/suggestion from Group Leader(s) about sales trend, customer demands and advise Merchandising Dept. for any changes/improvement in merchandise assortment, quality and quantity. -    Gather and consolidate all periodical reports from Group Leader(s) about top sales, promotion sales results, market survey/competitor survey and submit to Line Manager. Manpower management -    Plan Monthly Division’s duty roster and manpower schedule. -    Ensure sufficient manpower during business in ad-hoc situations. -    Monitor Group Leader(s), General Staff and Promoter’s attendance and attire. -    Approve duty roster, shift plan raised by Group Leader(s).  -    Be responsible for Group Leader(s) and General Staff’s performance. -    Take part in recruitment & selection activities for Division’s staffing. -    Motivate, training and develop staff in order to encourage their professional development. -    Identify potential staff for succession planning purposes. -    Build and promote team work spirit. Rules and Regulations -    Follow all working procedures, the company’s policies, rules and regulations.  -    Check, monitor, remind and guide Group Leader(s), General Staff and Promoter(s) to follow the rules and regulations Other duties -    Opening & closing Store. -    Be on duty and act as Line Manager’s roles when Line Manager’s not present at work (i.e. is on leave or on business trip). -    Other tasks or responsibilities as assigned by direct Line Manager and Store Manager. Strong analytical skill, good at data/figures Fluency in Vietnamese and English languages (both written and oral) Teamwork skill: Actively promote team work Service orientation: customer service minded Leadership: Acting leadership by example Good presentation, problem solving and sales skills Computer skill (Word, Excel, Powerpoint). Ability to cope with stressful situation at work Self-disciplined with ability to work independently Be able to work at shift & on Public holidays Ngành nghề: Bán lẻ / Bán sỉ Kinh nghiệm: 2 Năm Cấp bậc: Quản lý Hình thức: Nhân viên chính thức Địa điểm: Hà Nội