Customer Service Center - Head of Sales Advisory

Organize customer service activities in accordance with BVBank's policies and development direction;Monitor, follow up with, and require relevant units to respond to and help resolve information received from customers in accordance with regulations and service quality commitments;Plan and monitor customer service activities/campaigns in line with the direction, objectives, and development trends set by the Center's leadership for each period;Organize the collection of customer feedback for submission to the leadership of the Center/Division/relevant Departments/Units to improve product and service quality and enhance customers' experience when using banking products and services;Manage personnel and improve workforce quality.Perform other tasks assigned by authorized management. Degrees/Certificates: Bachelor's degree in Business Administration, Economics, Finance, Banking, Foreign Languages, or other fields.Knowledge: Thorough understanding of banking products/servicesUnderstanding of customer service operationsExperience: At least 2-3 years of professional experienceSkills: Personnel managementProfessional skills: communication, decision-making, problem-solving, and othersData analysis skillsPresentation, training, and coaching skills.Other skills: Ability to work cross-functionally and withstand high work pressure.Proficiency in software and tools supporting work, reporting, process development, MOS Industry: Banking, Finance / Investment Experience: 1 Year Level: Staff Employment type: Permanent employee Location: Hồ Chí Minh