Customer Service Officer - Customer Service Officer

Welcome and assist patients and customers with a warm, professional, and service-oriented attitude. Welcome and assist customers with a friendly, professional, and dedicated attitude. Guide patients through registration, admission, medical record opening, and other initial procedures. Guide customers through registration, admission, record opening, and initial procedures. Provide clear guidance to patients regarding departments, medical services, facilities, and service procedures. Guide customers to departments/rooms and service areas, and provide clear information about service procedures. Advise and support patients regarding medical documentation, health insurance, private insurance, and related procedures. Advise and assist customers with medical records, health insurance, private insurance, and related procedures. Provide information and consultation on hospital services, products, promotional programs, and customer appreciation programs. Advise and provide information about the hospital's services, products, promotional programs, and customer care programs. Coordinate with insurance companies and assist patients throughout the insurance claim process, including follow-up and status updates. Coordinate with insurance companies and assist customers throughout the insurance claim process, including tracking and updating claim status. Prepare and process insurance claim dossiers for patients who have received medical services at the hospital. Prepare and process insurance claims for customers using services at the hospital. Collect and verify supporting documents, submit complete dossiers to the Accounting Department, and coordinate on outstanding receivables when required. Collect and verify supporting documents, forward complete dossiers to the Accounting Department, and coordinate the tracking and collection of outstanding receivables when necessary. Work closely with relevant departments to ensure smooth, accurate, and timely payment procedures. Work closely with relevant departments to ensure payment procedures are fast, accurate, and convenient for customers. Support other departments and perform additional duties as assigned by the Manager. Support other departments and perform additional duties as assigned by the Manager. Prepare reports and provide administrative support as required. Prepare reports and perform related administrative tasks as required. Bachelor’s degree or higher in Medicine, Tourism, Hospitality, Foreign Languages, International Relations, Economics, Finance, or other relevant fields. Bachelor's degree or higher in Medicine, Tourism, Hospitality, Foreign Languages, Diplomacy/International Relations, Economics, Finance, or related fields. At least 01 year of relevant experience in hospital reception, cashier services, insurance consulting, customer service, or international hospitality. At least 01 year of relevant experience in hospital reception, cashier services, insurance consulting, customer service, or international hotel services. Pleasant and professional appearance; female candidates: minimum height of 1.58 m; male candidates: minimum height of 1.68 m. Pleasant appearance and professional demeanor; women must be at least 1,58 m tall, and men must be at least 1,68 m tall. Excellent interpersonal and communication skills, with a clear, pleasant, and professional voice. Good communication and interpersonal skills; a clear, expressive, and professional voice. Strong problem-solving skills with the ability to remain calm and professional when handling customer situations. Good problem-solving skills, with a calm and professional approach when assisting customers. Detail-oriented, careful, responsible, enthusiastic, and strongly service-minded. Careful, detail-oriented, responsible, enthusiastic, and strongly committed to customer service. Proficient in Microsoft Office and common office applications. Proficient in Microsoft Office and common office applications. Good English communication skills; proficiency in a second foreign language is an advantage. Good English communication skills; knowledge of a second foreign language is an advantage. Industry: Medical / Healthcare / Aesthetics / Beauty Experience: 2 Years Level: Staff Employment type: Permanent employee Location: An Giang